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The impact of customer satisfaction on profitability in Banking Institutions A case study of Banque commercial du Rwanda(BCR)

Under Graduate
Author: Frank Munezero
Campus: Nyanza
Department: Finance
Call Number: NYAN 237 DFIN
Year: 2011
Reg. Number: NYZ 10491/2008
Physical Location: Nyanza
Shelf Location: NYAN 237 DFIN
Copies: 1
Availability: available

A dssertation submitted to the Faculty of Economic Science and Management in partial fulfillment of the Requeirement for the Award of a Bachelo's degree in Business Administration

Keywords

The impact of customer satisfaction on profitability in Banking Institutions A case study of Banque commercial du Rwanda(BCR)